Frontier Airlines, Inc.

Order 04-02-22
OST-04-17197 - Information Directive

Issued and Served February 24, 2004

Order | Word

By this order Frontier Airlines (Frontier) is directed to answer certain questions, provide information and/or produce documents that are necessary to enable the Department to determine whether Frontier on a particular occasion violated federal statutes prohibiting air carriers from discriminating against passengers based on their race, color, national origin, religion, sex, or ancestry.  The Department may require air carriers and foreign air carriers to provide information, special reports, records, papers, documents, and specific answers to questions upon which information is deemed necessary.

It is under 14 CFR 302.403 that the Enforcement Office received the complaint at issue.  The complainant, Maria Aguirre, alleges that Frontier Airlines, through its employees, discriminated against her because she is Hispanic.  Upon its receipt, the complaint was referred informally to Frontier with a request that it send a substantive written response to the complainant (with a copy to the Enforcement Office) specifically addressing the facts alleged in the complaint and providing any relevant explanatory information.  The referral also requested that Frontier provide the Enforcement Office information regarding prior discrimination complaints against any specific individual or individuals employed by Frontier accused by the complainant of discriminatory conduct.

By: Rosalind Knapp