Order 02-3-15

Order 02-3-15

Linda G. Cook and Emma P. Duggan vs. Northwest Airlines, Inc.

Order 02-3-15
OST-00-6951

Issued March 19, 2002
Served March 19, 2002

Order of Dismissal

Discrimination Against any Otherwise Qualified Individual

On February 4, 2000, Linda G. Cook and Emma P. Duggan filed a formal third-party enforcement complaint with the Department of Transportation alleging that Northwest Airlines, Incviolated the Air Carrier Access Act, 49 U.S.C. § 41705 and the Department's implementing regulation, 14 CFR Part 382, in a number of respects relating to requested wheelchair service. The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings investigated the Complainants' claims and further reviewed similar complaints against Northwest by passengers with disabilities. This investigation led the Enforcement Office to conclude that Northwest had committed a significant number of apparent violations of 14 CFR Part 382 and resulted in it filing a formal complaint with the Department's Office of Hearings on September 7, 2001.

By: Samuel Podberesky