Order 2000-1-5 - United Airlines - consumer protection

Order 2000-1-5

United Airlines

Order 00-1-5

Issued January 5, 2000
Served January 5, 2000

Consent Order

Violations of 49 U.S.C. 41705 and 14 CFR Part 382

In January 1999, the Department's Aviation Consumer Protection Division (ACPD) received a complaint from a disabled individual who uses a wheelchair. He stated that on a recent trip to IAD and on other occasions there the security personnel insisted that he proceed to a private room for his security screening even though he requested a public screening. In addition, he was told by the security personnel that his young son who was with him could not accompany him to the private screening room. Subsequent to that complaint, ACPD received a complaint from another individual that private screenings were being required of disabled passengers. The security personnel at IAD work for Argenbright Security, Inc., which is under contract to United to provide required screening at the airport for all carriers there. Pursuant to 14 CFR 382.9, United is responsible for Argenbright staffs regulatory compliance with Part 382 at IAD.

By: Rosalind Knapp